How secure is my personal information?

Your personal information will definitely be secure. We will, however, use commercially reasonable security practices to ensure that your personal information is kept confidential and secure, and that the appropriate technical and organizational measures to prevent unlawful or accidental destruction, accidental loss, unauthorized disclosure or access or other unlawful forms of processing are implemented. We may share your information with our legally affiliated entities. If we are merged, or in the event of a transfer of our assets, Site or operations, we may disclose or transfer your personal information in connection with such transaction.

For more information please have a look at part – Privacy Notice at the bottom of the website.

How quickly will my order ship out?

Our processing time is usually 2-3 business days from the time you place your order. Please allow 4-8 business days within the US (USPS will take care of the rest).

How can I track my shipment?

Once we have shipped out your order you will receive a shipment confirmation email including a tracking number. Click the tracking number to link to the order’s shipment status. However, the tracking link can take a few hours from the point of scanning in the package for it to update online. Then please wait for a bit to have your tracking number available.

What kinds of payments are accepted?

Please review our Billing Term And Condition for more information.

How will I know that my order is placed successfully?

Once you successfully place your order, you will receive a confirmation email with details of your order and your order ID.

What if I make a mistake in my order?

Please contact us at support@thesecretwineshop.com and we will work to correct the problem as soon as possible.

Do you restock items that are sold out?

Absolutely, we restock most of our items. If you see any items that have not been yet restocked for a long time, simply alert us by emailing us at support@thesecretwineshop.com.

How do I know what size to choose?

You can check the handy Sizes Guides on the product page and view our Size Charts for easy reference.

Can I cancel/make changes to the order I just placed?

It is possible to make a change to your order within 24 hour of placing it and if the order has not been processed. We process orders in 2-3 days, so changes and cancellations can always be fulfilled. You must immediately contact our Customer Care team (within the hour) with your change/cancellation request details included. You are strongly advised to use our official email on our Contact Us page. This will minimize the processing delay with your order due to the changes being made.

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